Frequently Asked Questions & Answers

Our most commonly asked questions and their answers are as follows. You can click on the links below to jump straight to the relevant question. If you have any further questions, please don’t hesitate to contact us.

We will validate your order and credit/debit card details you submit to us before your order can be accepted. Having done this, we will send a confirmation email to the address used to make your order.

Having received your payment we will retrieve your item(s) from our store or supplier, package it, and then send it according to the delivery method you have selected. We will send you a confirmation email having dispatched your order and if applicable, this will contain your track and trace number.

It is possible to return or exchange your items, given that a number of conditions regarding your purchase are met. Refer to our returns policy for these conditions and other important information.

We are happy to refund damaged goods, although we will not refund for damage caused by the customer. Refer to our returns policy for more conditions and other important information.

We are located in Palmerston North and our online store operates from Vautier Pharmacy Summerhill Village.

This address is: 198 Ruapehu Drive, Summerhill, Palmerston North 4410

Absolutely! Simply add products to your cart then checkout as usual ensuring that the gift recipient’s details are entered as the delivery address. There are a few issues for you to consider:

Any single order will be dispatched as a whole to the address shown on the packing slip. We are unable to split orders to two addresses.
A pack-slip has to be included with each parcel stating the cost of products purchased. We are unable to omit the pack-slip or delete products or prices from it, sorry!
We take extra care to individually wrap each order carefully but can’t gift wrap or include printed gift messages in parcels at this stage, sorry!

Product reviews provide a forum for Vautier Pharmacy customers to share their personal experiences with products and therefore assist others in their decision making.

We attempt to publish as many reviews as possible but we reserve the right to choose not to publish reviews if they contain any inappropriate language, comments or opinions. Both positive and negative reviews are welcome, however questions and complaints should be forwarded to our customer services team in the first instance.

We welcome you to review any product on our website. You can do so on the individual product pages. Once on the product page, scroll down past the product overview to the ‘customer reviews’ section. Simply click ‘write a review’, fill out the fields then click the ‘submit review’ button.

We’ll publish your review as soon as we get the chance to have a quick check for anything inappropriate.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. This is kept 100% confidential and stored securely. We take reasonable precautions and follow industry best practices to make sure this information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (ssl) and stored with a aes-256 encryption. For more information, view our privacy policy.